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Frequently Asked Questions
Find answers to common questions about our services, mobile IV therapy, vitamin injections, lab testing, weight loss, ozone therapy, appointments, and concierge wellness services throughout Central Florida.
MembershipsDrops Loyalty ProgramGetting StartedBookingSafety & EligibilityYour IV AppointmentTreatments & ResultsPayment MethodsGeneral QuestionsLab TestingVitamin InjectionsWeight LossOzone Therapy
Does my monthly account credit expire?
No. Unused membership credit rolls over from month to month and does not expire.
Do I have to use my credit every month?
No. You can allow your account credit to accumulate and use it when you are ready for an eligible service.
Can I select a service that costs more than my available credit?
Yes. Your account credit will be applied first, and you can pay the remaining balance.
Can I use my account credit for any service?
Account credit may be used toward eligible services offered by The IV Nurse. Certain specialty, laboratory, weight-loss and separately packaged services may be excluded.
Can I use my membership credit for another person?
Membership credit and benefits are assigned to the enrolled member and are not transferable.
Do I still earn Drops as a member?
Yes. Members continue earning one Drop for every full $100 spent on qualifying purchases.
Does my complimentary Plus add-in roll over?
No. The complimentary add-in is a membership perk, not account credit. It must be used during the applicable billing cycle.
What happens if I pause my membership?
Recurring payments and monthly account deposits stop during an approved pause. Discounts, complimentary add-ins and other active-member benefits are unavailable while the membership is paused. Previously accumulated account credit remains available and does not expire.
Are membership payments refundable?
Membership payments are nonrefundable once processed and credited to the member’s account. Account credit is not redeemable for cash.
Are medical forms still required?
Yes. Membership does not guarantee that a particular treatment is medically appropriate. All IV services remain subject to required consent forms, medical eligibility, the annual Good Faith Exam and The IV Nurse’s current clinical protocols.
What complimentary add-ins can I choose with the IV Plus Membership?
IV Plus members may choose one eligible standard add-in valued at up to $30 during each billing cycle. The add-in must be used with an IV service and is subject to clinical eligibility and availability.NAD+, specialty add-ins, premium nutrients, and prescription medications are not included. Complimentary add-ins do not roll over and have no cash or account-credit value.
What happens to my account credit if I cancel?
Future recurring payments and monthly account deposits will stop. Any account credit already accumulated will remain available and will not expire.Once the membership is canceled, the remaining credit will be applied toward our regular IV prices. Membership discounts, complimentary add-ins, supplement discounts, priority scheduling and other active-member benefits end when the membership is canceled.Account credit is not redeemable for cash.
Is there a contract?
Memberships have a 2-month minimum commitment. After your second monthly payment, your membership continues month to month and you can cancel anytime.
What happens to my credit if I cancel?
Your unused account credit stays on your account and never expires. It can be used at regular pricing, but member discounts and perks end when the membership ends.
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